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Account Manager

We?re currently seeking an Account Manager. This role is responsible for supporting new and existing clients in the area of snow and ice removal. ?Responsibilities will include; identification and engagement, estimate support, renewal planning, contract compliance and administration, production planning, start-up / shutdown processes, in-storm and post-storm responsibilities. Our Account Manager?s work closely with the owner and upper management to achieve profit goals for the company while consistently improving market share.?

What is Expected


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Service Partner Identification & Engagement





  • Procurement/outreach




  • On-site visits/Relationship development




  • Onboarding ? General contract collection and compliance, including reference checking




  • Lead Subcontractor optimization to ensure quality and efficiency




  • Assist in subcontractor pricing reviews/negotiations




  • Responsible for bidding potential clients and generating new business




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Contract / Renewal Support





  • Support owner and upper management with new opportunities, renewal targets, service proposals and contract creation




  • Support with collection of critical data needed to estimate properly




  • Review estimates and give feedback




  • Support Planner meetings




  • Coordinate with Process Specialist to ensure accurate data information




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Contract Compliance / Administration?





  • Regular review of contract collection status




  • Ensures contracted prices match timesheets, billing sheets




  • Assists in creation of subcontractor agreements and pricing exhibits (ensures profit margin maintenance/expansion)




  • Help in pricing negotiations




  • Assist in subcontractor document collection




  • Ensure all subcontractor documents are uploaded in a timely fashion




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Safety / Training





  • Participate in all aspects training with in the company and as required by clients





Production Planning





  • Coordinate to validate Production/Snow Organizational Charts




  • Ensures all jobs have subcontractors and are contracted




  • High priority/profile site mapping, scripting





Start-up Process





  • Assist in Preseason Damage Inspections including photo documenting, reporting, subcontractor, tour completion, and uploading photos/scanning reports




  • Assist/confirm sites are staked by target dates




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In-Storm / Post-Storm Responsibilities





  • Support clients and subcontractors as needed




  • Aid in timesheet collection




  • Assist in collection of subcontractor invoices/timesheet when needed




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Shut-Down Process





  • Assist in Post Season Damage Inspections including photo documenting, reporting, subcontractor tour completion, and uploading photos/scanning reports




  • Communicate to Management damages noted and ensure communication to the client with repair expectations




  • Communicate to the client the damages that need repair, get schedule dates




  • Ensure all documented damage is repaired to client satisfaction




  • Assist in Customer Signoff/Vendor retainage




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Candidate we are Seeking


Education?
2 or 4 year Business related degree; 2 or 4 year general degree with coursework in the landscape field or certification by a landscape association; or equivalent industry experience, with or without degree?


Experience?
5 years supervisory experience in the snow and ice management arena preferred?


Performance Skills?
Must be able to:





  • Manage multiple projects, deadlines and demands




  • Resolve problems while keeping in mind the best interests of the company, client and employees




  • Communicate and coordinate with multiple remote resources and team members




  • Make decisions, including unpopular ones, in the best interest of the company




  • Communicate clearly, comfortably, and effectively with clients, team members, and management




  • Prioritize and plan work to maximize efficiency




  • Work with numbers accurately




  • Complete paperwork accurately and timely




  • Do any of the following for an extended period:




  • Sit at a desk




  • Work on a computer




  • Drive




  • Walk




  • Able to drive all company vehicles?




  • Proficient in various computer programs, including Excel, Word, Estimating, and job costing systems?




  • Good knowledge of industrial materials and equipment used in snow removal and landscaping?




  • Good working knowledge of math and business formulas, including gross margin?




  • Understanding of P & L statements?




Abilities ?





  • Management Ethical?




  • Leadership Judgment




  • Time Management?




  • Detailed Multi-tasking




  • Reasoning?




Perks


Competitive Pay


Paid Time Off


Insurance


Company Phone


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