Lee Wrangler Outlet FT Sales Supervisor (N. GA Premium Outlets 113, Dawsonville, GA)

Job Description
The Sales Supervisor supports the Store Manager with the execution of daily the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. The Sales Supervisor is a member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. They rely on instructions and pre-established guidelines from the Store Manager to perform the functions of their job. They support the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. They provide sales-related feedback and coach daily performance for associates. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager and includes some opening and closing duties as determined by the needs of the business.
Ensures adherence to Company policy and procedure and assists in establishing control-related standards and procedures.
Key Responsibilities:
Sales and Supervision: Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager.
Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence.
Visual Merchandising: Ensures the visual merchandising standards for the store are maintained.
Human Resource Management: Under the direction of the Store manager, assists in supervising and coaching a high-performing team of customer focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Supports the Open Door Policy.
Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately.
Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Job Requirements:
Years of Professional Experience: 1+
1-3 months of related retail or service-oriented experience; or equivalent combination of education and experience
Ability to coach and motivate a team to exceed sales and profit results
Ability to meet business goals by driving results through store team
Regularly interacts with the public in an often crowded and noisy interactive store environment
Excellent verbal and written skills and the ability to supervise and coach others
Ability to make decisions in a fast-paced environment
Able to meet performance expectations
Detail orientated and excellent organization skills
Proven ability in leading the delivery of a high level of customer service in a retail environment
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Physical Requirements:
Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Travel (less than 10% of time)
Core Competencies:
Coaching and Developing Others
Customer Focus
Personal Attributes
Driving for Results

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