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Sales Associate - Full Time - North Georgia Premium Outlets

Responsibilities:

Drive the Business & Deliver Results

  • Achievement of
    personal sales and metric goals.
  • Build and maintain
    new and existing customer relationships.
  • Maintain a
    solid, organized client book
    which
    furthers your customer relationships
    and
    generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  • Be aware of and react to the rhythm of your business,
    not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player

  • Lead by example and m
    odel behavior
    that reflects the company s core values.
  • Appropriately manage conflict
    and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Contribute to a positive atmosphere that is
    fun, professional, productive and team oriented.

Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the
    transformational customer experience.
  • Demonstrate
    strong use of selling skills
    .
  • Ensure a high level of customer service through
    extensive product knowledge and product ownership.
  • Take
    ownership for the transformational experience in your boutique
    customize it for your customer demographic and develop & maintain productive customer relationships.
  • Maintain a One Company perspective
    on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

  • Understand and communicate the Tory Burch
    brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards
    to support brand consistency.
  • Assist in maintaining
    store presentation standards.
  • Leverage in-store technology
    to ensure every customer s experience is transformational.

Operational Excellence

  • Ensure all
    sales and operational policies and procedures
    are followed and maintained.
  • Accurately process all POS transactions and capture of customer information
    and assist when necessary with operational and back of house activities.
  • Adhere to all policies and procedures with a
    focus on loss prevention and operational excellence.
  • Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
  • Detailed oriented with ability to
    multi-task and prioritize
    work to prioritize work to produce desired outcomes.

Qualifications

EXPERIENCE

  • 1-3 years of experience in a high volume, customer-driven retail environment.
  • Strong personal selling and customer relations experience,along with verbal and written communication skills.

REQUIREMENTS

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
  • Must be able to submit relevant required paperwork.
  • Must be at least 18 years of age.
  • Multilingual skills (Mandarin speaking is a plus)

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

If you require assistance or an accommodation with the hiring process, please contact talentacquisition@toryburch. com.



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